Q. How do I make a purchase? How do I place an order?
There are two ways to make a purchase through us.
1. You can schedule an appointment and meet us with your requirements in our New York office where we provide you the facility to explain your needs regarding your outfit and is further directed by our team with the process of Designing, Making and fittings.
2. If you are Out of State/Country and wants to place an order, you can communicate with us via email and one of our dedicated Team members will help you connect with the Designing and Ordering Process followed by the Manufacturing of the order. We communicate with the clients with all updates and including Colors, Embroideries and Style of the outfit to make sure its made as per as your requirements or consent.
Q. How can I check the status of my order?
We will email you the tracking number once your order is shipped. You can track the order on the concerned courier partner’s website.
Q. What payment methods does ReMalhi.com accept?
We accept payments through a paypal account. The amount due on purchase is charged on the card once you confirm to make the payment.
Q. Is it safe to use my credit card with ReMalhi?
We are committed to protecting your personal information. We follow the best technical and management practices in the industry to protect the confidentiality, security and integrity of data stored on our system.
PACKAGING & SHIPPING
Q. What Are Your Shipping Charges?
Our shipping charges start from USD 9.99 and vary depending upon the Weight of the merchandise.
Q. How Long Will It Take For Me To Receive My Product?
You will receive your product as per the ‘Estimated arrival time’ mentioned on the product Details via email.
Q. What is Re’Malhi’s return policy?
We are unable to accept returns on any products. Only in exceptional cases where a wrong order is delivered, a ‘return’ request along with photograph of product(s) at email@example.com can be sent. The request will be reviewed at our end and communicated to you via email.
Q. Are The Colors of Products Shown On The Website Accurate?
Products on ReMalhi.com are designer, mostly hand crafted and specially chosen for you. Due to the intricate and exclusive nature of the products available on our website, we ensure that we photograph all our products under standard lighting conditions so that the product image you see is closest to the product. However, there may be minor variations in the color of the fabric, dyes, prints or embroideries of the product image you see on your monitor and the actual product.